Surge Terms and Conditions

Welcome to Surge Casino. These Terms and Conditions govern your access to and use of our website, Surge Casino.com, and all games, promotions, and services we provide. By registering an account, you agree to be bound by these terms in full. We encourage you to read them carefully before you start playing with us.

About Our Operation

At Surge, we are operated by Surge Ventures SRL (registration no. 3-102892863), registered at Ofident Building, Office 3, Costa Rican North American Cultural Center, San Pedro, Barrio Dent, San Jose, Costa Rica. We hold a license issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, under the Computer Gaming Licensing Act 007 of 2005, License No. ALS1-202504047-FI2. Our Surge online casino was established to serve players in Australia, New Zealand, Canada, and select European markets, and we operate entirely in English.

Eligibility and Restricted Territories

We only accept players who are at least 18 years old (or the legal age in their jurisdiction, whichever is higher). You confirm that you are not located in, and do not hold citizenship of, any restricted country, including but not limited to the United States, United Kingdom, Spain, Germany, France, Netherlands, Russia, and other territories listed in our restricted countries policy. If we discover that you have registered from a prohibited jurisdiction, we reserve the right to suspend your account, void winnings, and withhold funds.

Account Registration

To use our services, you must create a single personal account with accurate, current, and complete information. We at Surge do not permit multiple accounts per person, household, IP address, or payment method. If you attempt a Surge login with duplicate credentials, we may close all related accounts and confiscate any associated bonus funds or winnings. You are responsible for keeping your login details confidential, and you accept full responsibility for all activity occurring under your account.

Verification

We may request photo identification, proof of address, a selfie, or a verification call at any stage, including before processing a withdrawal. Our compliance team reserves the right to delay or decline a payout until verification is complete. Failure to provide requested documents within a reasonable period may result in account restriction.

Deposits and Withdrawals

Our deposit methods include Visa, Mastercard, Apple Pay, Google Pay, PayID, Pay by Bank, Bank Transfer, and a range of cryptocurrencies such as Bitcoin, Ethereum, Litecoin, Solana, USDT, USD Coin, and Shiba Inu. Minimum deposit amounts vary by method, starting from 10 AUD/NZD for several crypto and PayID options. For Surge withdrawal requests, the minimum is generally $10 per transaction, with funds returned to your original deposit method wherever possible. We may require additional security checks before sending funds to an alternative method.

Withdrawal limits at our VegasHero-style tiered system (based on Surge's own VIP structure) are determined by your lifetime deposits, ranging from $1,000 daily/$2,500 weekly/$5,000 monthly at Level 1, up to $10,000 daily/$30,000 weekly/$100,000 monthly at Level 8. We apply an 8% fee (minimum 4 EUR) on withdrawals where the deposited funds were not wagered at least once. Processing typically takes up to 24 hours for approval, with crypto cashouts arriving within 10 minutes to 1 hour afterward, and card or bank transfers taking 1-5 business days.

Bonuses and Promotions

Our Surge casino bonus offers, including the Welcome Package of up to 300% and 300 Free Spins across your first three deposits, are subject to specific wagering requirements, minimum deposits, and maximum bet restrictions. Each Surge bonus code or promotional offer requires opt-in, and wagering must generally be completed within the stated validity period, or the bonus, deposit, and any winnings will be forfeited. We restrict wagering contributions from certain providers and exclude game types such as blackjack, roulette, baccarat, live casino, poker, and scratch cards from counting toward bonus requirements.

We reserve the right to limit one welcome package per person, household, address, or identification document. Any attempt to abuse our Surge no deposit bonus mechanics, loot boxes, or cashback system through fraudulent means will result in forfeiture of bonus funds and potential account closure.

Our Surge VIP System

We reward loyal players through our ten-level Surge VIP System, from Starter through Titan, with experience points earned on real-money bets. Daily cashback, ranging from 1% to 25% of net losses, is credited without wagering requirements at 01:00 UTC. Players reaching $5,000 in lifetime deposits are assigned a personal VIP manager for tailored offers and deposit agreements.

Responsible Gambling

We are committed to promoting responsible gaming. You may request deposit limits, time-outs, or self-exclusion through our support team. We encourage you to treat gambling as entertainment rather than a source of income and to seek help if gambling stops being enjoyable.

Dispute Resolution and Support

If you have a query regarding bet settlement, we will respond within 28 days, and any dispute must be raised within 3 days of the wager being decided. Unresolved disputes are escalated internally and, if necessary, to independent arbitration. Our Surge app and website both provide a Customer Support form, live chat available 24/7, and email support at support@Surge Casino.com, with an estimated response time of 24 hours.

Limitation of Liability

We provide our platform on an "as is" basis and do not guarantee uninterrupted access to our games, Surge slots, or live casino features. To the fullest extent permitted by law, we disclaim liability for losses arising from technical errors, third-party game provider issues, or circumstances beyond our reasonable control.

Amendments to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes or operational updates. Continued use of your Surge casino login after changes are published constitutes acceptance of the revised terms. We recommend reviewing this page periodically.

Contact Us

If you have questions about these terms, our Surge register process, or any aspect of your account, please reach out via our Customer Support form or email us at support@Surge Casino.com. We are here to assist you at any time, day or night.