Surge Privacy Policy

At Surge Online Casino, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit Surge Casino.com, register an account, or use any of our services. By using Surge Online Casino, you agree to the practices described below. We encourage you to read this policy carefully before registering with Surge.

Who We Are

Our platform is operated by Surge Ventures SRL (registration no. 3-102892863), with a registered office at Ofident Building, Office 3, Costa Rican North American Cultural Center, San Pedro, Barrio Dent, San Jose, Costa Rica. We operate under a license issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, under the Computer Gaming Licensing Act 007 of 2005, License No. ALS1-202504047-FI2. As the data controller, we are responsible for determining how and why your personal data is processed.

Information We Collect

When you create an account or use our services, we collect several categories of information necessary to provide you with a secure and personalised gaming experience.

• We gather registration data such as your name, email address, date of birth, country of residence, and contact details
• We collect identity verification documents, including photo ID, proof of address, and selfie images, when required for compliance checks
• We record financial information related to deposits and withdrawals, including payment method details and transaction history
• We track your gaming activity, including bets placed, games played, and loyalty points earned, to improve our services and manage our Surge VIP System
• We automatically collect technical data such as IP address, device type, browser information, and session logs
• We may record communications with our customer support team for quality and dispute-resolution purposes

How We Use Your Information

We use the information we collect for legitimate business and regulatory purposes. Our goal is always to provide a fair, secure, and enjoyable environment for every player who joins Surge Online Casino.

• We use your data to verify your identity and confirm you meet eligibility requirements, including age and location restrictions
• We process your information to manage deposits, withdrawals, and Withdrawal Limits based on your lifetime deposit level
• We use your activity data to calculate loyalty experience points, daily cashback, and VIP benefits
• We send you promotional communications about bonuses, free spins, and loot boxes, where you have opted in
• We analyse gameplay patterns to detect fraud, money laundering, or breaches of our terms
• We use your data to respond to support requests submitted via email or our Customer Support form

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you, compliance with legal and licensing obligations, our legitimate interests in preventing fraud and improving our platform, and, where applicable, your consent for marketing communications. You may withdraw consent for marketing at any time without affecting the lawfulness of processing carried out before withdrawal.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties who help us operate Surge Online Casino effectively.

• We share data with payment processors to facilitate deposits and withdrawals through methods such as Visa, Mastercard, Bitcoin, Ethereum, USDT, and bank transfers
• We share information with identity verification providers to confirm your age and identity before approving withdrawals
• We disclose data to regulatory authorities, law enforcement, or auditors when legally required
• We may share limited data with game providers such as Pragmatic Play, Evolution, and NetEnt to operate specific games and promotions
• We use third-party service providers for IT hosting, fraud prevention, and customer support infrastructure

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. Here at Surge, we rely on cookies to keep you logged in securely and to tailor promotional offers to your activity. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our website.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, tax, and licensing obligations. Transaction and identity verification records are typically kept for a minimum period required by applicable anti-money laundering regulations, even after you close your account with us.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our Surge Online Casino platform uses encryption for sensitive data transmission, and access to personal information is restricted to authorised personnel only. Despite our efforts, no system is completely secure, and we encourage you to use strong passwords and protect your login credentials.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honouring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You can ask us to delete your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including marketing communications
• You have the right to request a copy of your data in a portable format

To exercise any of these rights, please contact us at support@Surge Casino.com. We aim to respond to all privacy-related requests within a reasonable timeframe.

Restricted Jurisdictions

Our services are not available to residents of certain countries, including Australia, the United States, the United Kingdom, Russia, Spain, and other restricted territories listed in our Terms and Conditions. We verify your location and identity to ensure compliance with these restrictions, and we reserve the right to suspend accounts found in violation.

Children's Privacy

Surge Online Casino is intended strictly for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with deposits refunded and winnings forfeited in accordance with our terms.

International Data Transfers

As we operate internationally, your data may be transferred to and processed in countries outside your country of residence. We take steps to ensure that any such transfers are conducted in compliance with applicable data protection standards and that adequate safeguards are in place.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Surge Online Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team via email at support@Surge Casino.com or through the Customer Support form available on our website. Our team is available via live chat 24/7 to assist you with any privacy-related concerns.